Furniture Brand Service Partner Intake & Warranty Repair Onboarding
“Trusted by leading furniture brands to inspect, repair, and fulfill warranty service with precision.”
Why Furniture Brands Choose Us
We’re the trusted service partner for legacy furniture makers like Baker, McGuire, Ethan Allen, Hickory Chair, Henredon, Century, Thomasville, Maitland-Smith, Karges, Highland House, Hancock & Moore, and Drexel Heritage—delivering expert upholstery and cabinetry restoration with speed, precision, and brand-aligned care. Our technicians handle warranty claims, inspect damage on-site, and perform meticulous repairs backed by detailed reporting. Every fix reflects your standards. Every visit reinforces your reputation.
First Class MasterCraft is fully insured for on-site service, restoration, and repair work across residential and commercial environments. Our coverage includes liability protection for inspections, upholstery and cabinetry restoration, and warranty-related repairs—ensuring every visit is backed by professionalism, accountability, and peace of mind.
“What We Offer”
On-site inspection & damage assessment
Warranty repair & restoration
Custom upholstery & cabinetry fixes
Branded before/after reporting
Coverage across NYC, Westchester, Bergen, Rockland
Start with a Signed Service Agreement
To begin dispatching work orders, new partner companies must sign our standard service agreement. This ensures clarity on scope, response time, liability, and payment terms
Key Terms Include
48-hour response window for approved work orders
Clear scope of repair and reporting expectations
Net 15 or Net 30 payment terms
Termination clause with 15-day notice
Liability limited to scope of repair
Submit Your Company Info
Complete the form below and upload your signed agreement. Our team will review and reach out within 48 hours to confirm onboarding and dispatch protocol
What Happens Next?”
“Once we receive your submission, we’ll add your company to our approved partner list and begin accepting work orders. You’ll receive a confirmation email and onboarding instructions.
Need Help?”
“Reach out to info@firstclassupholstery.com or call 201-944-2282 for assistance.”
Trusted by Legacy Furniture Makers
More Services That Support Our Partners
Our intake process is designed to support builders, designers, and commercial teams with precision and flexibility. Explore more of what we offer:
Antique Restoration – Preserve legacy pieces for branded interiors and historical properties.
Custom Furniture Frames – Structural builds that support partner-led seating and installations.
Cushion Replacement – Refresh comfort in hospitality and office seating projects.
Portfolio Gallery – See examples of our partner collaborations and commercial builds.
Meet the Team – Get to know the specialists behind every First Class partnership.
Explore our Commercial Services to see how we support designers, builders, and branded environments.
Pair your expertise with our Custom Furniture builds for seamless collaboration.
Need fabrication support? Visit CNC for precision cutting and scalable production.
See how our Wall Paneling and Cabinetry integrate with partner-led installations.
Discover our Workshop Locations for regional coordination and logistics.
“Let’s Build a Trusted Partnership”
Why Choose First Class MasterCraft
Every piece we build is shaped by skilled hands and trusted processes. From upholstery to cabinetry, finishing to CNC precision — our team brings legacy and care to every detail.
Finishing
Cabinetry
Upholstery
CNC Precision
