Certified Service & Warranty Policy
Every piece we build is backed by First Class care. Whether it’s a custom cabinet, upholstered sofa, or architectural millwork, we stand behind our craftsmanship with clarity and pride.
Residential Warranty
1-year warranty on structural integrity, joinery, and upholstery workmanship
Covers defects in materials or craftsmanship under normal residential use
Exclusions: Fabric wear, stains, fading, misuse, pet damage, or environmental conditions. Natural aging of wood, foam, or finish. Third-party modifications or repairs.
Commercial Warranty
6–18 month warranty depending on project scope, usage, and installation type
Applies to banquettes, built-ins, cabinetry, and seating systems in commercial environments
Exclusions: High-traffic wear, impact damage, misuse, cleaning agent damage, or non-approved installations.
Service & Repair
We offer inspection, repair, and restoration services for:
Out-of-warranty First Class builds
Legacy brand furniture (Baker, Ethan Allen, Henredon, etc.)
Warranty fulfillment for manufacturers and retailers
What You’ll Need for Warranty Service
Proof of purchase or service agreement
Photos of the issue or damage
Description of the item and location
Your contact information and preferred service method
How to Request Service
Use our Warranty Intake Form
or contact us directly:
Email: info@firstclassupholstery.com
Phone: (201) 944-2282
Brand Service Partner Program
We are a trusted service partner for top-tier furniture brands. If you’re a manufacturer or warranty provider, visit our Service Partner Page for intake and agreement details.
More Services That Reinforce Our Warranty Promise
Our warranty coverage reflects the integrity of our craftsmanship across upholstery, cabinetry, and custom builds. Explore more of what we offer:
Custom Furniture Frames – Structural builds designed for durability and long-term support.
Cabinetry – Millwork and built-ins crafted for lasting performance and finish integrity.
Cushion Replacement – Refresh comfort with materials backed by service and longevity.
Furniture Refinishing – Restore finishes with precision and warranty-aligned care.
Portfolio Gallery – See examples of our work built to last.
Meet the Team – Get to know the specialists behind every First Class warranty-backed build.
Explore our Custom Furniture builds—crafted for longevity and backed by service integrity.
Visit Leather Repair Service to see how we restore and maintain premium materials. Need delivery support?
Check out White Glove for precision handling and installation.
See how our Commercial Services align with warranty coverage for branded environments.
Discover our Workshop Locations for regional coordination and service logistics.